Change of Flights

I'm looking into changing my international flights. I may have to return earlier for postgraduate interviews for university courses. At the time of booking my flights, I had searched the interview dates, and booked so that I would be back 3 weeks earlier. However, the university that is my second preference hadn't released their interview dates at that time. As it now turns out, those interviews will be held the day I actually arrive back home. If I need to change my flights, will the costs incurred be covered?
Kind regards,

Best Answer

Hi Cindy,

Thanks for your question.

Your policy covers you for reasonable additional travel or accommodation expenses that result directly from any unforeseen or unforeseeable circumstances outside of your control.

Although your event is not specified in our Product Disclosure Statement, you are always welcome to submit a claim for consideration as we consider each claim on its merits and where there are extenuating circumstances, will take these into consideration when we review your claim.

To submit your claim, simply download a claim form by clicking on this link:

Claims normally take up to 10 business days to complete. In this time your case manager may get in contact to request further information.

Should you have any further questions please don’t hesitate to ask.