Does your cancellation policy include injury to traveller before commencement of trip?

Does your cancellation policy include injury to traveller before commencement of trip?

Best Answer

Hi Patty,

Thanks for your question.

We will pay the value of the unused arrangements, less any refunds due to you, if you have to cancel any pre-paid transport or accommodation arrangements due to any unforeseen or unforeseeable circumstances outside of your control. This includes any sudden illness or serious injury before commencement of your trip and you have been instructed by your registered medical practitioner that you are unfit to travel.

Should you have any further questions please don’t hesitate to ask.