Cancelling your policy

If, after purchasing, you decide the policy is not suitable for you, our money back guarantee means you can cancel it within 14 days and we'll give you a full refund, provided you cancel before the departure date and you aren't making any claims. Refunds can take a few days to appear on your credit card statement.

If you have already commenced your trip and you need to return early due to an event you can claim for then you are welcome to submit your claim but we cannot refund the remainder of your policy.

We do occasionally allow our customers to cancel their policy after 14 days due to extenuating circumstances, but this is at the discretion of the insurer and may incur an administration fee.
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