Emergencies

  • How to get help

    For Worldwide 24 hour Emergency Assistance call: +61 2 9234 3123 or +61 2 8256 1523 We’ll accept any reverse charges placed through an operator Alternatively, wend a text message to +61 (0)418 406 188. The SMS will be received as an email and one of our team of specialists will be in contac...

  • I'm at a hospital. What happens next?

    This one's easy: call our emergency assistance team: +61 2 9234 3123 or +61 2 8256 1523 They'll talk to everyone including doctors in your hospital, your family and your local doctor if required to make sure you get the best treatment. Our assistance company deals with thousands of cases e...

  • What to do if your bags have been stolen

    First things first - report it to the police, airline, accommodation manager, transport provider, airport authority, tour operator or guide within 24 hours of discovery. We will need a copy of any reports you make. We will also need proof of ownership and the value of any items so provide a r...