Making a Claim

  • How to make a claim

    Step 1: Download & complete a claim form You will need to download a claim form from our website. In order for us to process your claim quickly, it's important that you complete all the relevant sections of this form with as much detail as you can. 5 tips to better claims Please wri...

  • Baggage Depreciation

    Cheap Travel Insurance policies cover luggage and personal effects you take away with you or buy along the way for loss, theft and damage. However, what we pay in the event of a claim does not cover you to replace your item with a brand new one, as we depreciate for age and wear. Depreciation appli...

  • What do I need to provide to support my claim?

    If you don't have all the documents we ask you to provide to support your claim, don't panic. Here’s what to do. If you’ve lost (or don’t have) a receipt: Provide us with a Credit Card statement that shows the purchase of the item. Provide a warranty for the item or any other documenta...

  • What to do if the airline loses your luggage

    Lost luggage is a surprisingly common phenomenon. Nowadays most airlines electronically tag all bags, and even if they get put on the wrong flight, they'll usually find their way to your hotel in 24 hours. In most cases, once it does arrive, a courier service will deliver it from the arrival airport...