Your Policy

  • Extending your policy

    While you are travelling your plans may change and you may want to spend more time overseas. A Cheap Travel Insurance policy cannot be extended while you are away and you cannot buy another one if you are already out of Australia. For travellers who are already overseas and need travel insurance yo...

  • Who can buy

    This policy is available to Australian citizens and residents who are starting their trip in Australia and have not commenced their trip. NZ citizens with a permanent Australian residential address and access to long-term medical care in Australia (not including cover under a Reciprocal Health Care ...

  • Excess

    All sections of the policy have a $100 excess which means that if you make a claim, we deduct the first $100 for each event. So, if you have your camera stolen on day 2 of your holiday and you need to go to hospital on day 8 we will deduct $100 from each of these claims. If the 2 claims are from the...

  • Policy age limit

    The Cheap Travel Insurance policy is available to travellers up to 65 years of age. Your age is determined on how old you are at the time of purchasing the policy rather than the departure date. Travellers who are over 65 may like to consider Travel Insurance Direct.

  • Cancelling your policy

    If, after purchasing, you decide the policy is not suitable for you, our money back guarantee means you can cancel it within 14 days and we'll give you a full refund, provided you cancel before the departure date and you aren't making any claims. Refunds can take a few days to appear on your credit ...

  • Online security

    When you buy a Cheap Travel Insurance (CTI) policy online, your transaction is made securely with the bank via a payment gateway at the time of purchase. We do not store or record your credit card details, but simply receive authorisation from the banking institution. This connection uses a 128bit e...

  • When does the policy start?

    Instant cover One of the benefits of purchasing online is that you are instantly covered for cancellation (conditions apply). The rest of your policy benefits commence from the start date listed on your Certificate of Insurance. Once you have bought a policy, you will receive a confirmation SMS a...

  • How to make a complaint

    Cheap Travel Insurance strives to provide the best service and product for our customers at all times. However, we understand that customers can be dissatisfied with the outcome of their claim or the service they have received from us. We take all complaints seriously and aim to improve where we can...