What to do if your bags have been stolen

First things first - report it to the police, airline, accommodation manager, transport provider, airport authority, tour operator or guide within 24 hours of discovery. We will need a copy of any reports you make.

We will also need proof of ownership and the value of any items so provide a receipt and/or warranty cards, manuals, charger or other accessories you had with the item.

The policy will automatically cover any items you need to replace while you are still travelling. It will apply to one replacement only up to the sum originally insured.

Lost, stolen or damaged passport or travel documents

If your passport has also been stolen, you'll need to make arrangements with the nearest Australian consulate service for a replacement before you can travel. The policy covers you for the reasonable additional travel costs to replace passports or travel documents up to $2,000. No excess will apply to this part of the benefit.

Once you have your passport, airlines will be able to provide replacement ticket for travel.

The policy will also cover you for any financial loss you suffer because of the loss, theft or fraudulent use of your travel documents, travellers chequest, passport or credit cards when they have been lost or stolen. The maximum benefit is $2,000 and there is no excess applicable.

Please refer to the PDS available on our website for further information about these benefits, the conditions and exclusions that apply.

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