How to get help

For Worldwide 24 hour Emergency Assistance call:

+61 2 9234 3123 or +61 2 8256 1523

We’ll accept any reverse charges placed through an operator

Alternatively, wend a text message to +61 (0)418 406 188. The SMS will be received as an email and one of our team of specialists will be in contact with you

Any call charges to our emergency assistance team can be claimed back when you submit your itemised bill with your claim

So we can assist you, please be ready with the following information:

  • Your policy number.
  • A contact number for where you are now.
  • The nature of your problem.
  • If you are ill or injured we will need details of medical consultations you have had.

If you're not sure how to make an international call from the country you are in, this website may help http://www.countrycallingcodes.com.

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