Airline delays

The policy will cover you for additional travel and accommodation expenses where there is a cancellation or restriction of flights due to severe weather, natural disaster, hijacking, riot, strike or civil commotion.

This policy won’t cover you for any delays caused by the carrier. You can refer to Travel Insurance Direct  for a policy that offers more cover for airline delays.

Here are some tips to help you with airline delays.

1. Expect that your trip will be disrupted.         

It may be due to a number of reasons but most commonly due to the crew not having enough rest time, a delayed inbound flight or mechanical reasons.

What are you going to do?

If you’re booking your own flights ensure that you know the minimum connecting time between flights and allow a little extra time for shorter delays. Keep in mind that you may need to change terminals or have to walk a long distance between gates. Where possible, book connecting flights with the same airline or within the same alliance, as they may be able to reschedule your flights with minimum fuss (and expense) if the need arises and the gates are normally nearby.

Save the special wedding anniversary dinner for any night but your first night because you may not make it if the delay is significant.

2.  Know what you’re entitled to from the airline.
Most airlines will have Conditions of Carriage or some other policy in simpler English to tell you what you will be covered for when they delay your flight. Depending on the duration of the delay, the minimum compensation from them should be meals and refreshments, but with longer delays you may also be entitled to accommodation and transfers.

Here are links to the Conditions of Carriage for some of the main common carriers used by our customers. There may be additional T’s & C’s for your particular fare that you will need to check as well. Search for ‘delays’ in your carrier’s website and see what comes up.

Air Asia
Virgin Australia
Air NZ

3.  Travelling to the European Union? Carriers operating in the European Union offer some compensation to customers who are out of pocket because of: denied boarding; downgrading; cancellation or long delay.  More information about eligibility and how to get compensation is available here
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